Terms & Conditions
Guests MUST check-in at the Customer Service Counter at Dark Sky Project, prior to an experience departure
- Crater Experience: 20 minutes prior to the schedule departure
Dark Sky Project is unable to guarantee full clarity, ideal skies, or visibility of certain objects on its outdoor experiences. The Crater Experience will operate in all weather conditions. In the event of cloudy skies or inclement weather, guides will move The Crater Experience indoors to the purpose-built technological experience. The decision to move is at the discretion of Dark Sky Project.
Guests must abide by all rules and policies stipulated by Dark Sky Project and its representatives, including those displayed around the Dark Sky Project, and affiliated properties. This includes but isn’t limited to safety and operational instructions on the experience.
Guests are not eligible for refunds or other compensation if they are late and miss their experience departure. Guests who wish to rebook their experience must pay the full cost of the new booking. All experiences are subject to availability.
Health and safety
To minimise light pollution, guests are prohibited from using, or bringing, any white lights, including but not limited to LCD screens, flash photography, illuminated mobile phones, flashlights, torches, light up shoes etc. Smoking or alcohol / drug consumption is not permitted during any Dark Sky Project experience.
If guests are considered to be under the influence of alcohol, causing undue disruption or negatively impacting other guest’s experience, they may be removed from the experience at Dark Sky Project’s discretion. In this instance, no refund will be given.
All children must be actively supervised by a parent or guardian to ensure minimal disruption to other guests. A minimum ratio of 1 adult to two children is required. Summit, Crater and Lake Front Experiences are restricted to children 5 years and over.
Minimum clothing requirements
Warm clothing is essential on all our outdoor experiences regardless of the season. The Mackenzie region is an alpine environment which means it is cold at night, even during the summer months. An ECW (Extreme Cold Weather) jacket will be offered to guests on all outdoor experiences, however it is the responsibility of guests to wear suitable clothing. The following is a minimum guide only:
- Flat, warm and comfortable footwear suitable for walking on uneven terrain
- Wind-proof jackets, thermals and full, warm pants
- Hats and gloves
- Please note: glowing, flashing or light-up shoes or clothing is strictly prohibited due to light pollution issues.
Health and safety is paramount – Dark Sky Project reserves the right to refuse guests should they not be adequately dressed for the conditions.
Changes to bookings
To cancel or amend an existing booking, please contact us on (03) 680 6960 or firstname.lastname@example.org with your booking reference, full name and change request. Please allow up 48 hours for a response.
Third party bookings
Please note: If you have booked through a booking agent or third party, please contact them for their cancellation terms and conditions as they may differ to the below and any refunds will need to be processed through them.
Cancellations by guests
You may cancel up to 24 hours before the experience departure time and receive a full refund to the credit card used to confirm the booking. If you cancel within 24 hours of the experience departure time you are not entitled to any refund.
Please note that for group reservations of 10 or more guests, no refunds will be given within 7 days of the date of the experience.
Partial and full refunds
Any refund will be made to the same credit card that was used to confirm the booking. If you have booked through a third party or booking agent, refunds will be processed through them.
The name of the business that will appear on your bank/credit card statements will be Earth and Sky Limited Partnership. Your account will be charged in New Zealand Dollars.
Confirmation of direct bookings will be only confirmed when full payment has been received.
Please contact us on (03) 680 6960, or email@example.com